Financial questions

How is the balance calculated?

The formula implemented to calculate balance is the following:

Balance = (Payin Amount − Payin Fees) − (Payout Amount + Payout Fees) − KYC Fees − Login Fees + Top-up Amount

Where:

Payin Amount → Total amount of money deposited by customers.
Payout Amount → Total amount of money withdrawn by customers.
Payin Fees → Total amount of fees from Deposit Amount.
Payout Fees → Total amount of fees from Withdrawal Amount.
KYC Fees → Total amount of fees from customers’ KYC.
Login Fees → Total amount of fees from customers’ login.
Top-up Amount → Merchant-funded credit.

If you request a settlement, your new balance will be as following:

New Balance = Balance − (Amount to be settled + Settlement charges)

Where:

Settlement charges → Costs related to doing a settlement.
Amount to be settled → Amount to be settled.

Deposit fees depend on the total deposit amount on a monthly basis. If we request weekly settlements, which fees will be applied, and how is this calculated?

Deposit fees are calculated based on the total monthly deposit amount. If you request weekly settlements, the fees will still be calculated based on the entire monthly balance. Weekly settlement requests won’t affect the monthly deposit report or the agreed-upon fee structure.

What are the settlement periods (how often can we generate settlement reports) and what are the payment cycles (T + ??)?

You can request settlements at any time. We aim to process them either the same day the request is made or on the next business day. Typically, funds take 24 to 48 business hours to arrive.

What are the payment options? SEPA? SWIFT?

We can send payments in EUR or USD via SWIFT.